Service Industry Project Examples | Toyota Production System | Manufacturing Efficiency | Lean, Kaizen, Kanban, 6s, Pull System

Service Industry Project Examples

Toyota Production System lean transformation through order processing lean redesign, customer inquiry lean redesign, parts warehouse lean redesign and Non emergency utility installation and repair lean scheduling.

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Stowe Consulting Company
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Service Industry Project Examples

Order Processing redesign

      reduced # of handoffs from 16 to 3

      reduced order processing time by 95%

      reduced labor by 23%

      reduced information and processing errors by 91%

      increased customer satisfaction by 43%

Customer Inquiriy redesign

      reduced handoffs from 8 to none

      reduced issue resolution time from two days to twenty minutes

      reduced labor by 18%

      reduced supervision by 60%

      reduced resolution errors by 24%

      reduced cost of resolution management by 31%

      increased customer satisfaction by 72%

Non Emergency Utility Installation and Repair Scheduling

      reduced handoffs from 6 to 2

      reduced lead time for installation from 2 weeks to 3 days

      reduced scheduling errors (time delays, cancellations) by 55%

      reduced installation and repair mistakes and problems by 84%

      reduced number of site visits from 4 to 2,3

      increased customer satisfaction by 39%

Parts Warehouse Redesign

     reduced footprint by 31%

     reduced cost of inventory stock by 60%

     reduced labor cost by 50%

     reduced stock outs (part shortages) by 93%

     increased inventory accuracy from 70% to 99%

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Increase production. ~ Lower production costs. ~ Increase client satisfaction loyalty and retention. ~ Increase employee satisfaction, loyalty and retention.

In short: Increase sales and profits, while lowering costs by implementing Toyota Production System Lean Manufacturing.